Exclusive Flooring America®/Flooring Canada® Residential Five-Star Carpet Warranties

The Five-Star Selection System is an independent rating system designed to guide you in choosing the right floor for your needs. One to five stars indicate levels of performance and durability to ensure your satisfaction. Look for the Star Rating on all product labels.

STAR RATING
TEXTURE RETENTION

25 Years

20 Years

15 Years

10 Years

N/A

STAIN

Life Of Carpet

Life Of Carpet

Life Of Carpet

10 Years

5 Years

SOIL

Life Of Carpet

Life Of Carpet

15 Years

10 Years

N/A

WEAR WARRANTY

25 Years

20 Years

15 Years

10 Years

5 Years

FADE RESISTANCE

25 Years

20 Years

15 Years

N/A

N/A

PET STAIN RESISTANCE**

25 Years

20 Years

15 Years

N/A

N/A

CUSHION

Life Of House

Life Of House

Life Of House

Life Of House(Labor Excluded)

N/A

INSTALLATION

Life Of Carpet

Life Of Carpet

Life Of Carpet

Life Of Carpet

Life Of Carpet

STAIRS & HALLWAYS***

Yes

Yes

Yes

N/A

N/A

REPLACEMENT WARRANTY

90 Day

Confidence Plus®

Warranty

60 Day

Confidence Plus®

Warranty

30 Day

Confidence

Warranty

30 Day

Confidence

Warranty

30 Day

Confidence

Warranty

* Only available on INNOVIA XTREME CLEAN™ and INNOVIA TOUCH EXTREME CLEAN™, SolarMax® & solution dyed fibers.

** Pet stain excludes all olefin & wool fiber styles.

*** Covers Tigressá® H2O™ and SoftStyle. Covers Downs®, INNOVIA XTREME CLEAN™, INNOVIA TOUCH EXTREME CLEAN™ and INNOVIA TOUCH EXTREME CLEAN™ Dream purchased after 6/1/16.

Additional Warranties

Ultimate

Five-Star ratings are awarded only to the best products in their category. These carpets and floors are all performance tested to give you quality that surpasses the toughest industry standards.

Premium

The Four-Star collection offers a high level of performance. These carpets and floors give you the high standard of luxury and performance you desire. The Four-Star combination includes extended performance warranties.

Best

Our Three-Star collection offers the broadest selection of performance-tested carpets and floors meeting high standards for durability critical to busy families. These products feature a wide selection of nationally known brands.

Better

The Two-Star group contains an impressive array of quality carpets and floors in a wide range of colors for any room. This collection offers a good value where performance is desired but where budget restraints are also important.

Good

One-Star carpets and floors are the most economical solution where price is key. This basic product combination offers the minimum level of performance at very affordable prices.

Limited Wear Warranty

Your Flooring America®/Flooring Canada® retailer warrants that with proper care and maintenance the pile of your new carpet will not wear by more than 10% by weight from normal foot traffic for the period specified by the warranty level of the product purchased.

Wear is defined as abrasive fiber loss and not a change in appearance. “Shading,” sometimes referred to as “watermarking” or “pooling,” is an inherent characteristic of some fine cut pile carpets and is not considered a manufacturing defect. Should you feel that your carpet is not wearing properly, contact your Flooring America®/Flooring Canada® retailer. If your carpet suffers excessive wear (more than 10% by weight) during the warranty period, your Flooring America®/Flooring Canada® retailer will replace the affected area (the worn area and adjacent areas extending to the nearest wall, doorway, or entrance) with the same carpet; or if the carpet has been discontinued, carpet of comparable quality will be substituted.

During the first 5 years of any wear warranty*, there will be no charge for replacement carpet. Replacement carpet is pro-rated based on the number of years it has been installed.

The Usage Fee will be determined as a percentage of the original purchase price as follows:

0-10 Year Pro-Rated Schedule

1st - 5th Year 100% Coverage 8th Year 30% Coverage

6th Year 50% Coverage 9th Year 20% Coverage

7th Year 40% Coverage 10th - 25th Year 10% Coverage

* Area Rugs are excluded from this warranty.

Any charges for carpet disposal, new padding, or moving furniture, equipment, etc., are the customer’s responsibility. This Limited Wear Warranty does not apply to carpet installed on stairs, hallways, and in high moisture areas such as bathrooms, kitchens, boats, etc. This limited warranty covers only abrasive wear resulting in loss of fiber. Wear or damage from tears, pulls, cuts, pilling, shedding, matting, crushing, shading, or pile reversal, burns, pets, improper cleaning, improper installation, or defective construction is specifically excluded.

(See General Terms and Conditions on pages 25-26 for other conditions that apply.)

Limited Stain Warranty

Most carpets have been specially treated to resist stains. Stain resistance means the ability of the carpet pile to resist (minimize or withstand) permanent stains. No carpet is fully stain-proof. Therefore, this limited warranty* excludes stains from:

  1. Non-food and non-beverage substances
  2. Such foods and beverages that contain strongly colored natural substantive dyes as found, for example, in mustard and hot beverages
  3. Substances that destroy or change the color of carpets such as bleaches, acne medications, drain cleaners, and plant food/fertilizers
  4. Vomit, urine, and feces

The Usage Fee will be determined as a percentage of the original purchase price, as follows:

0-Lifetime Pro-Ration Schedule for Stain & Soil

1st - 7th Year 100% Coverage 15th Year 40% Coverage

8th - 10th Year 90% Coverage 16th Year 30% Coverage

11th Year 80% Coverage 17th Year 25% Coverage

12th Year 70% Coverage 18th Year 20% Coverage

13th Year 60% Coverage 19th Year 15% Coverage

14th Year 50% Coverage 20+ Years 10% Coverage

* Area Rugs are excluded from this warranty.

The fiber manufacturer provides most stain warranties. Contact the following fiber manufacturers for further information on care and cleaning and limited stain warranties for your specific carpet as specified by the warranty page. Carpets made from fibers by:

DUPONT/SORONA®: Call 1-800-438-7668

STAINMASTER®/INVISTA®: Call 1-800-438-7668

SHAW® INFORMATION CENTER: Call1-800-441-7429

WEAR-DATED®: Call the 24-hour hotline 1-800-367-9598

For all other fibers, call your Flooring America®/Flooring Canada® retailer. Should your carpet not perform according to this Limited Stain Warranty for the term of your warranty, the affected area will be repaired or replaced. See Warranty Information on page 13 for specific stain warranties on your purchase.­­

(See General Terms and Conditions on pages 25-26 for other conditions that apply.)

NOTE: Some manufacturer stain warranties differ. Please see store for details on your particular carpet. Certain restrictions may apply. See your retailer for more specific information concerning the recommended cleaning methods for your specific carpet.

Limited Soil Warranty

Over time, any carpet may change color due to the accumulation of dry soil from foot traffic. If, after following the recommended carpet care and cleaning procedures as essential to minimize color change due to deposits of dry soil as a result of foot traffic from normal, indoor household use which cannot be corrected, your warranty includes repairing or replacing any area of the carpet that does not perform as warranted.

To qualify for coverage under this warranty you must have tried cleaning the affected area of your carpet. If the affected area remains unsatisfactory, then you must have the affected area professionally cleaned. If the affected area still remains unsatisfactory after professional cleaning, you must contact your Flooring America®/Flooring Canada® retailer where purchased within 30 days of the professional cleaning.

This warranty is limited to color changes due to deposits of dry soil as a result of foot traffic from normal indoor household use which cannot be corrected. Specifically excluded are: color changes from grease, asphalt, tar, paints, ink, rust, blood, cement, materials that permanently destroy dyes or alter colors (such as bleaches, acne medications, drain cleaners, and plant food), urine, feces, vomit; appearance or color changes on stairs or due to burns, pets, tears, cuts, pulls, shading or pile reversal, furniture depressions, or athletic equipment.

(See General Terms and Conditions on pages 25-26 for other conditions that apply.)

Limited Texture Retention Warranty*

Many of our carpet styles carry a limited warranty that the surface pile will not exhibit abnormal loss of texture retention from normal foot traffic in residential use for the term of the warranty. Texture retention is defined as the ability of the carpet tufts to retain their visible shape as measured by the degree of bursting, opening, or untwisting of the tufts at the surface of the carpet. Texture retention is measured by using an international standardized rating scale ranging from 5.0 (new or no change) to 1.0 (severe change), CRI TM-101.

Please note: Carpets depress under weight and often show footprints and vacuum marks. These inherent characteristics do not meet the definition of loss of texture retention. Over time all carpets will lose some of their twist and exhibit what is termed as “tip bloom.” This is normal and is not considered loss of texture retention. Abnormal loss of texture retention is defined as a rating of less than 2.5 when measured against standardized rating scales.

* Area Rugs are excluded from this warranty.

Changes in appearance caused by soiling or furniture depressions are specifically excluded. “Shading”, sometimes referred to as “watermarking” or “pooling”, is an inherent characteristic of some fine cut pile carpets and is not considered a manufacturing defect. This Limited Texture Retention Warranty does not apply to carpet installed on stairs and in high moisture areas such as bathrooms, kitchens, boats, etc. Should loss of texture retention occur during the covered period of this limited warranty, those affected areas (and adjacent areas extending to the nearest wall, doorway, or entrance) will be replaced with the same carpet. If the carpet has been discontinued, carpet of comparable quality will be substituted. During the first 5 years of any texture retention warranty*, there will be no charge for replacement carpet. Beyond the first 5 years, replacement carpet is pro-rated based on the number of years it has been installed.

The Usage Fee will be determined as a percentage of the original purchase price as follows:

0-10 Year Pro-Rated Schedule

1st - 5th Year 100% Coverage 8th Year 30% Coverage

6th Year 50% Coverage 9th Year 20% Coverage

7th Year 40% Coverage 10th - 25th Year 10% Coverage

* Area Rugs are excluded from this warranty.

Responsibility for labor to replace carpet that has loss of texture retention varies with each style and is covered for one year.

Stairs and commercial installations are excluded. This limited warranty does not cover defects caused by abuse, accidents, and crushing caused by furniture or objects other than foot traffic. Carpet installed outdoors or in areas subjected to high levels of moisture, such as bathrooms, kitchens, and boats are excluded.

EXCEPTION: Tigressá® H2O™ and SoftStyle warranties cover stairs and hallways. Also covers Downs®, INNOVIA XTREME CLEAN™, INNOVIA TOUCH EXTREME CLEAN™ and INNOVIA TOUCH EXTREME CLEAN™ Dream purchased after 6/1/16.

NOTE: Some manufacturer texture retention warranties differ. Please see store for details on your particular carpet.

(See General Terms and Conditions on pages 25-26 for other conditions that apply.)